Terms & Conditions

The Agreement between Customer and Valencia Coverings is subject to availability of the Products to be supplied. No other terms apply to the Agreement unless either agreed in writing or agreed orally and confirmed by a replacement Sales Order delivered to Customer by hand or by electronic mail. For custom made or custom fit Products such as vanity or closet cabinetry, fixtures, facades projects, or other custom made or custom fit products (“Custom Orders”) a separate agreement may apply.

Price and Payment. Unless stated otherwise, all prices quoted are exclusive of sales and use taxes which shall be added (if applicable) at the prevailing rate. All prices quoted are also exclusive of freight and delivery fees, unless otherwise stated. The Sales Order sets out the price and terms for payment and the amounts of any deposits. A fifty percent (50%) deposit is required to reserve the items on an order, and payment in full must be received prior to scheduling delivery.  Customer will be automatically charged the remaining 50%, or remaining balance, the moment the product arrives to Valencia Coverings warehouse.  In case of Special Orders and Custom Orders, unless otherwise agreed, hundred percent (100%) payment shall be required to place an order2.

During Annual Sales or other promotional sales, payment in FULL is required for ALL Products to qualify for sale pricing.

A payment shall be considered affected when it is available for Valencia Coverings. In the case of checks, payment shall be deemed effective when such checks have been cashed. A $50 charge will be added to all checks returned by the bank. The payment terms are fundamental to the Agreement and any breach of those terms by the Customer terminates the Agreement.

All prices are subject to change without notice. All sales are final, no returns, no exchanges.

Review your order. Customer shall confirm that the Sales Order contains full and accurate information of the ordered Products, especially Product, price, quantity, payment and delivery information. Valencia Coverings assistance during the purchase process is based on the information the Customer provides. It is the Customer’s responsibility to provide Valencia Coverings with accurate information. Valencia Coverings shall not be liable for any mistake arising from inaccurate or incomplete information provided by the Customer. Customer should verify quantities, dimensions, site conditions and other requirements with its installer before ordering, where necessary.

Delivery. Valencia Coverings will provide the Customer with an estimate date of arrival of the Product. Once the Product is ready for delivery, Valencia Coverings or the delivery company will inform the Customer and provide him/her with the available delivery dates. Valencia Coverings will make its best efforts to reach the estimated date but the actual delivery date could exceed it due to circumstances beyond Valencia Coverings’ control. Notwithstanding the above, Customer may always be able to reach Valencia Coverings Store for re-schedules and questions about the status of the order. Valencia Coverings will always do its best to satisfy the Customer.

Customer is responsible to provide Valencia Coverings with a valid and accurate shipping address. Once delivery is confirmed, any failure by Customer to abide by the delivery schedule will result in re-scheduling fees to Customer. In the event Valencia Coverings makes a delivery attempt that Customer fails to receive, Customer shall assume the extra cost of the failed delivery in addition to the valid one.

Deliveries are to curbside, driveway or a garage/secured area only if accessible by pallet jack and unless otherwise noted in the Sales Order. If previously required by Valencia Coverings, Customer shall also be responsible to be equipped with a forklift and a dock. Valencia Coverings does not clean or remove trash or packaging after delivery.
Delivery fees change depending location.

Valencia Coverings is not responsible for damages to items that were not properly removed prior to the delivery arrival. The delivery crew is not authorized or insured to move items other than the Product being delivered. The delivery crew is not authorized or insured either to mount or drill any items on your wall, nor to connect or disconnect any media equipment.

Customer is responsible to make sure that the access to the site into which the items are to be fitted is sufficient for the size of the Products purchased and to modify the premises if necessary. If upon delivery the Product does not fit, the customer will still be responsible for the delivery fee. Customer must also provide the delivery vehicle with reasonable access to park and deliver or give Valencia Coverings sufficient notice for reasonable arrangements for making deliveries.

Customer agrees to sign a delivery note as proof of delivery.

24 hours prior notification is required to schedule a pick-up in Valencia Coverings’ warehouse. Valencia Coverings shall not be liable for any reasonable delay in performance or failure to perform which is attributable to any cause beyond its immediate control, including, but not limited to, acts of God, fire, or other catastrophes, strikes, civil disobedience, military acts fabrication delays, inability to obtain Items, or transportation delays. Hence, Valencia Coverings shall not be responsible for any labor charges, installation, or other consequential losses or incidental damages arising from such delays.

It is Customer’s responsibility to inspect the Products upon delivery or when picking up to ensure that they are in a satisfactory condition without any obvious damage and delivered in the quantities exhibited on the order. Damages shall be reported as indicated below.

Adjustments.  It is the responsibility of the individual picking up the material to inspect and count the order. No adjustment will be made after the Product has left the premises.

Check before installing. Upon delivery, Customer shall make sure all items are in satisfactory condition before installing them. Any damaged, incorrect or missing merchandise must be reported as indicated below. To the extent permitted by law, Valencia Coverings will not be responsible for any losses incurred if Customer does not adhere to this. If a surrogate receives the merchandise on the Customer’s behalf, Customer is still responsible to make sure all items are in satisfactory condition.

Risk passes on delivery. Once the Products have been delivered by Valencia Coverings to the Customer or its representative, the responsibility for the Products passes from Valencia Coverings to the Customer including, without limitation, the risk of them becoming lost or damaged.

Accepted Variations. Some Products have variations of shading, size and finish which shall not be considered defects. Natural Products (made from materials such as marble, wood or stone) have a greater degree of variation than any of Valencia Coverings’ other Products. This applies not only to shading but also to the pattern that is produced with a Natural Product. The fact that the material is natural means that it may present imperfections inherent in its nature such as knots in wood, different shading, color or different intensity and orientation of veining in marble. It is impossible to get two Natural Products that are the same as each other in shading and/or design. Customer agrees that any Natural Product supplied will not be equal to the ones in the catalogue or showroom but will be similar.

Natural Products require special care, in order to maintain its quality and beauty; Customer must follow all the instructions provided in the Warranty, Maintenance Guideline and Installation Instructions of the Product. The measurements provided in the packaging, sales order or other documents may be rounded up; please contact your sales representative for accurate measurements.

Installation. All Products should be installed according to the approved industry standards and Valencia Coverings’ installation instructions and Customer shall provide its installer with the Installation Instructions from Valencia Coverings. Installation of the Product constitutes its acceptance.  No claim can be considered after installation.
Installation services are not included in this Agreement. In the event Valencia Coverings provides installation services, a separate written agreement must apply.  Customer, or their Installer, shall be responsible for understanding any special installation requirements for the Product purchased.  Valencia Coverings is not responsible for installation errors or mistakes from Customer or Installer, that result in damaged or broken Product.

Retention of Title. Valencia Coverings remains the legal owner of the Product until payment has been received in full. If Customer obtains possession of the Products before then, Customer agrees to hold them on Valencia Coverings’ behalf until full payment has been received, Customer will then become the legal owner.

Storage. Valencia Coverings is happy to offer 60-day storage as a courtesy to the Customer for their Orders.  If, however, Customer requires additional time to pick up, or deliver the Product, storage is available at the following monthly rates1:

Total Sale Price3 Monthly Charge
$1 – $5,000  $                 249.00
$5,001 – $15,000  $                 749.00
$15,001 – $20,000  $                 997.00
$20,001 – $75,000  $              1,997.00
$75,001 – $300,000  $              2,997.00

Claims Policy. All Claims for shortages, damages, or billing errors must be reported upon acceptance of goods and confirmed in writing within 30 days from the invoice date. Claims made after 30 days will be waived and the original billing will be assumed correct and valid.

Defects. If Customer claims that defective Products have been provided by Valencia Coverings, Customer agrees to allow Valencia Coverings the right and access to inspect them at all reasonable times requested by Valencia Coverings. Until a claim is fully resolved, Customer agrees to hold the Products in good condition and take all care of them. Please refer to Warranty of the Product for further details.

Independent contractors. Valencia Coverings is an independent contractor. No Customer can be considered the legal representative or agent of, or has the power to obligate, Valencia Coverings for any purpose whatsoever. Valencia Coverings and the Customer expressly acknowledge that the relationship intended by them is a business relationship based entirely on and circumscribed by the express provisions of this Agreement and that no exclusivity, partnership, joint venture, franchise, agency, fiduciary or employment relationship is intended or created by any reason.

The Customer acknowledges and understands that Valencia Coverings has the right to sell its products in any area or territory of the United States and in the rest of the world and that Valencia Coverings may sell directly to other Customers, architects, interior designers, dealers, home owners, etc. at Valencia Coverings’ own discretion, at any time and territory. Valencia Coverings reserves the right to refuse to sell or deliver to any Customer at its own will and without notice or reason.

When contracting with trade customers, this Agreement shall be for commercial (non-consumer) purposes only. *Valencia Coverings reserves the right to change these terms and conditions at any time without prior notice.

For any defects Customer shall provide the following information to its Valencia Coverings Store: Authorization Number, Invoice Number, Item Number, picture of the product and description of the problem.


1 Please note that if the order isn’t picked up, the appropriate fee will be charged on day 61.  Fees are not prorated.

2 No returns or exchanged allowed. All sales are final.

3 Based on price of Product, excluding taxes or delivery fees.

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